Terms of sale
TERMS AND CONDITIONS OF SALE
1. Purpose
These Terms and Conditions of Sale govern the sale of digital products through the TAMAP store between TAMAP and its consumer customers.
The products sold include, in particular, digital travel guides in PDF format.
2. Seller Information
TAMAP
Operator: HECKMANN Thierry
Sole proprietorship / micro-enterprise
Address: 41 Quai des Bateliers, 67000 Strasbourg, France
SIREN / SIRET: 109203117
Email: contact@tamap-guides.com
3. Product Characteristics
The essential characteristics of each product are presented on its product page before the order is placed.
TAMAP guides are digital content supplied without any physical medium and are primarily intended to be viewed on a computer, tablet or smartphone compatible with PDF files.
4. Prices
Prices are displayed in euros and include all applicable taxes where VAT applies.
The applicable price is the price displayed at the time the order is confirmed.
TAMAP reserves the right to change its prices at any time, without retroactive effect on orders that have already been confirmed.
5. Orders
The customer selects the product or products they wish to purchase and reviews the contents and price of the order before proceeding with payment.
The order becomes final once payment has been confirmed.
An order confirmation is sent to the customer electronically.
6. Payment
Payment is made using the payment methods offered during checkout.
The customer confirms that they have the necessary authorization to use the selected payment method.
7. Supply of Digital Content
Once payment has been confirmed, the digital product is made available to the customer through a download link displayed after the order and/or sent by email.
No physical product is shipped.
The customer is advised to download and save the file after purchase.
8. Right of Withdrawal
TAMAP products are digital content supplied without a physical medium.
Where the customer requests immediate access to the content, they expressly consent to immediate performance and expressly acknowledge that they will lose their right of withdrawal. Once the supply of the digital content has begun, the right of withdrawal can no longer be exercised, in accordance with Article L221-28, 13° of the French Consumer Code.
Where such consent and acknowledgment have not been validly obtained, the statutory provisions governing the right of withdrawal remain applicable.
9. Statutory Guarantees
Digital products are covered by the applicable statutory guarantees.
If digital content is non-compliant, defective or inaccessible, the customer may contact TAMAP through its website so that an appropriate solution can be provided in accordance with applicable law.
10. Changes to Travel Information
The information contained in the guides reflects the information collected and verified at the time of writing or at the time of the most recent update.
Certain information may change independently of TAMAP, including prices, opening hours, access conditions, administrative requirements, regulations, transportation services or services provided by third parties.
TAMAP cannot guarantee that such information will remain unchanged after publication.
Travelers are responsible for checking essential information with the relevant authorities and service providers before departure.
11. Intellectual Property
The purchase of a TAMAP product grants the customer a strictly personal, non-exclusive right of use.
Any unauthorized reproduction, distribution, resale, public availability or sharing of the file or any substantial part of its content is prohibited.
12. Personal Data
Personal data required for order processing is handled in accordance with the Privacy Policy available on the website.
13. Complaints
Any complaint may be sent to:
TAMAP will make reasonable efforts to resolve the matter amicably.
14. Consumer Mediation
Following a prior complaint submitted to TAMAP, the consumer may refer the matter free of charge to the consumer mediator applicable to TAMAP.
The appointment and publication of the details of a consumer mediator are legal obligations for the professional.
15. Governing Law
These Terms and Conditions of Sale are governed by French law, without depriving consumers residing in another country of any mandatory consumer protection provisions to which they are entitled under applicable law.