RETURN AND REFUND POLICY

The products sold by TAMAP are digital content, primarily travel guides in PDF format, supplied without any physical medium.

Access to Digital Products

Once payment has been confirmed, the customer is granted immediate access to the purchased digital product, in particular through a download link displayed after the order and/or sent by email.

Right of Withdrawal

In accordance with Article L221-28, 13° of the French Consumer Code, the right of withdrawal does not apply to digital content supplied without a physical medium when performance has begun before the end of the statutory withdrawal period, provided that the consumer has previously:

• expressly agreed that the supply of the digital content may begin immediately;
• acknowledged that they thereby lose their right of withdrawal;
• received confirmation of this agreement.

Where these conditions are met and access to the digital guide has been provided, no refund may be requested on the basis of the right of withdrawal.

Where these conditions are not met, the consumer’s statutory rights remain fully applicable.

Defective File or Download Issue

If the file is corrupted, incomplete, inaccessible, or if a technical issue prevents the download, the customer is invited to contact TAMAP through its website or by email at contact@tamap-guides.com.

After verification, a new download link or a compliant replacement file will be provided at no additional cost.

Order Made in Error

If a purchase was made by mistake, the customer may contact TAMAP as soon as possible. Each request will be reviewed individually, without prejudice to any applicable statutory rights.

All statutory guarantees applicable to digital content remain fully applicable.